Hi98 Terms & Conditions – Everything Made Clear

By opening an account or using any service on hi98, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. These terms form a legally binding agreement between hi98 and its members.

Hi98 reserves the right to update these Terms & Conditions at any time. Any changes will be published on the website and communicated to members via email. Continued use of the platform after any changes constitutes acceptance of the updated terms.

An internet connection and a compatible device are required to use the hi98 platform. All content on the platform is protected by copyright law and may not be reproduced or distributed without prior written permission from hi98.

To open an account on hi98, the following conditions must be met. Failure to comply may result in account termination and forfeiture of all balances.

• Applicants must be 18 years of age or older.
• Each individual may only hold one account.
• All information provided at registration must be truthful, accurate, and complete.
• Only one account may be created per mobile number or email address.
• A national ID card or passport may be required for account verification.
• Registering using a proxy or VPN is strictly prohibited.

Withdrawals cannot be processed until KYC (Know Your Customer) verification is complete. hi98 may request additional documents at any time, and members must provide them within the specified timeframe.

All financial transactions on hi98 are conducted in BDT. Currently supported payment methods are bKash, Nagad, and Rocket. Minimum and maximum deposit limits apply and are displayed on the platform.

• Deposits are generally credited to your account instantly.
• Withdrawal requests are typically processed within 15 to 60 minutes.
• KYC verification must be completed before withdrawals can be processed.
• Withdrawals may be restricted until the wagering requirements on a bonus have been met.
• If suspicious transactions are detected, hi98 may place a hold on withdrawals pending investigation.
• Transactions to or through third-party accounts are strictly prohibited.

Hi98 follows international AML guidelines to prevent money laundering. Any suspicious transaction activity may be reported to the relevant authorities.

Hi98 offers a variety of bonuses and promotional deals for members. Each bonus comes with its own terms and conditions, which are detailed on the respective offer page. Please read them carefully before claiming any bonus.

• The welcome bonus is available once on your first deposit only.
• All bonuses are subject to specific wagering requirements (x20 to x40).
• If multiple accounts from the same IP address or device claim bonuses, both accounts will be disqualified.
• Specific games and markets may apply for bets placed using bonuses.
• Hi98 reserves the right to modify or cancel any bonus offer at any time.
• Cashback bonuses are calculated based on net losses only.

All bets placed on hi98 are subject to specific rules. Once a bet is confirmed, it generally cannot be changed or cancelled. Special conditions apply to live betting.

• Please verify all details carefully before confirming a bet.
• If a bet is cancelled due to a technical error, the stake will be refunded.
• The odds at the time a bet is placed will remain in effect, regardless of any subsequent changes.
• If a match or event is postponed or cancelled, hi98 will handle it in accordance with its own policy.
• Casino games use an RNG (Random Number Generator) to ensure fair and unbiased outcomes.
• Maximum bet amounts may vary depending on the game and market.

If hi98 finds evidence of match-fixing on any bet, the bet will be voided and appropriate action will be taken against the account involved. hi98's decision on all outcomes is final.

Hi98 is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited on hi98 and will result in serious action.

• Placing bets or playing games using automated bots or scripts.
• Using multiple accounts to claim bonuses or promotional benefits.
• Colluding with other members to win through fraudulent means.
• Intentionally exploiting platform vulnerabilities or bugs.
• Using the platform for money laundering or any other illegal financial activity.
• Threatening, harassing, or engaging in abusive behavior toward other members.
• Operating an account on behalf of a third party.

Hi98 takes the privacy of its members' personal information very seriously. Data collected at registration is used solely for account management, identity verification, and customer support purposes.

Hi98 never sells members' personal information to third parties. However, data may be disclosed when required by law or requested by a regulatory authority. Please read our Privacy Policy for full details.

• All data is securely stored using SSL encryption.
• Even after an account is closed, certain data may be retained for a specified period as required by law.
• Members can request to update their information at any time.

Hi98 believes gaming should be a source of entertainment, not addiction. We encourage all members to play responsibly. If you feel your gaming habits are getting out of control, please reach out to us.

• You can set daily, weekly, or monthly deposit limits at any time.
• You can temporarily close your account for a set period using the self-exclusion option.
• Chasing losses by increasing your bets is never a sound decision.
• Gaming should never be treated as an alternative source of income.

Hi98 reserves the right to suspend or permanently close an account under certain circumstances. Members may also request to close their own account at any time.

• Accounts may be closed without notice if these terms are violated.
• Accounts that have been inactive for an extended period may be automatically flagged as dormant.
• To voluntarily close your account, please email the support team.
• All pending withdrawals should be completed before closing an account.
• If an account is closed due to a violation, the balance may be forfeited.

To close your account, withdraw all eligible balances first, then email support@hi98.click. Our team will complete the process within 48 hours.

Hi98 makes every effort to ensure uninterrupted service on its platform. However, temporary disruptions may occur due to technical issues, internet outages, or other factors beyond our control.

• Hi98's liability for losses caused by technical errors is limited.
• Hi98 is not liable for any bets lost due to a member's internet disconnection.
• Hi98 is not responsible for delays caused by third-party payment processors.
• No compensation claims will apply if services are unavailable due to force majeure circumstances.

Hi98 reserves the right to update these Terms & Conditions, in part or in full, at any time. Members will be notified in advance via their registered email for any significant changes.

• The date of the latest terms update will always be shown at the top of this page.
• Continued use of the platform after any changes will be taken as acceptance of the updated terms.
• Members have the right to close their account if they do not agree to the updated terms.
• We recommend checking this page regularly.

For any questions or complaints about these Terms & Conditions, please contact the hi98 support team. Our Bengali-speaking support team is available 24/7, seven days a week.

• Email: support@hi98.click
• All complaints will receive an initial response within 72 hours.
• The first step in resolving any dispute is to contact the support team.
• If the matter cannot be resolved through support, it may be escalated to hi98's management team.
• Hi98's decision shall be final in all disputes.